Thursday, March 27, 2014

Delta 46-460 Lathe BEWARE WARRANTY SERVICE

We normally do not use our blog to complain about consumer issues, but sometimes there are companies that we feel need to be held accountable. Delta Machinery is one of those companies.

After 3 years of operation, the variable speed controller and motor failed on my Delta Model 46-460 lathe. It has a 5 year warranty guarantee so I shipped it to the “Authorized Delta Repair Service” in October 2013 where it still sits without being repaired due to lack of parts availability from Delta. The repair service has indicated that the Delta Company has been sold several times and parts production has suffered. Delta is not returning calls or emails. I cannot get any answers on an ETA for repair parts, and as a result, I have had to purchase a new lathe (NOT DELTA) in order to continue with my wood turning business.

New Delta Model 46-460 lathes are still being produced and sold by various wood working tool outlets, but buyers are unaware that Delta’s 5 year warranty guarantee is totally worthless because they are not making or stocking replacement parts. My next move is to file a complaint with the Federal Trade Commission against Delta Machinery.